Privacy & Terms of Service
Last Updated: February 23, 2026
Welcome to LBM Concierge. By accessing or using our website and bespoke services, you agree to be bound by the following terms and conditions and our privacy practices.
Part I: Terms of Service
01. Introduction
LBM Concierge ("we", "our", "us") provides high-end concierge services. These Terms of Service govern your use of our website (lbmconcierge.com) and any services provided through it.
02. Use of the Website
You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.
03. Intellectual Property
All content included on this website, such as text, graphics, logos, images, and software, is the property of LBM Concierge or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of LBM Concierge.
04. Bespoke Services
Our services are personalized and "bespoke." Inquiries submitted through our forms do not constitute a binding contract until explicitly agreed upon in writing by both parties. We reserve the right to refuse service to anyone for any reason at any time.
05. Limitation of Liability
LBM Concierge will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
06. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
Part II: Privacy Policy
01. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website (such as sending us inquiries or subscribing to newsletters), or otherwise when you contact us.
A. Personal Data Provided by You:
- • User Registration & Authentication: When you register for an account, we collect necessary credentials such as your name, email address, and password.
- • Inquiry Forms: When you submit an inquiry, we collect information such as your name, contact details, and the details of your inquiry.
- • Newsletter Subscriptions: If you subscribe to our newsletter, we collect your email address.
02. How We Use Your Information
- • To facilitate account creation and logon process.
- • To respond to user inquiries and offer bespoke services.
- • To send you marketing and promotional communications, if you have opted in.
- • To manage user accounts and provide user support.
- • To protect our services and users.
03. Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights under GDPR, including the right to access, rectification, erasure, and to object to processing. To exercise these rights, contact us at concierge@lbmconcierge.com.
04. Contact Us
If you have questions or comments about these terms or our privacy practices, you may email us at concierge@lbmconcierge.com.